Payments, changes, and Cancellations - Bus Tours: (for Physical Store Booking only)
- For 1-4 days tours: Please pay a deposit of CA$100 per person at the time of booking, and the balance of the deposit should be paid 14 working days prior to the departure date of the tour, otherwise the booking will be canceled automatically and the deposit is non-refundable.
- For 5-7 days tours: Please pay a CA$200 deposit per person at the time of booking, and the balance of the deposit should be paid 14 working days prior to the departure date of the tour, otherwise the booking will be cancelled automatically and the deposit is non-refundable.
- (1-4 days tour): If the booking is canceled 14 working days or more before the departure date due to unavailability of the tour, a handling fee of CA$100 per person will be deducted and the remaining balance will be refunded in full. Change of itinerary, dates, or hotel category will be subject to a handling fee of CA$50 per person.
- (5-7 days tour): If the booking is canceled 14 working days or more before the departure date due to unavailability of the tour, a handling fee of CA$200 per person will be deducted and the remaining balance will be refunded in full. Change of itinerary, dates, or hotel category will be subject to a handling fee of CA$100 per person.
Payments, changes, and Cancellations - Bus Tours: (for Online Booking only)
- Each person must pay the full tour fee when booking online. Confirmation will be sent to the designated e-mail address immediately after the order is successfully approved. If you have any problems with payment, please contact us using the contact information at the bottom of the website.
- If you need to modify or cancel your purchased tour after confirmation, please bring your tour confirmation to any of our branches immediately. We will handle your request in accordance with the Cancellation and Refund Policy in the "Notes on Reservations" listed in the online booking.
- You cannot change the departure date, the number of participants or any other options after the confirmation of your booking. Otherwise, we will charge you a handling fee according to the online booking conditions.
- Please contact us if you need to increase the number of participants or add self-pay options.
- If a group cancels 14 days or more prior to departure, a handling fee of $100 per person will be deducted and the remaining balance will be refunded. Change of itinerary, date, or hotel category, a handling fee of $50 per person will be deducted. (To be processed at any of our branches).
- Cancellation of booking within 14 days prior to departure date will not be refunded.
- Special or discounted tours: Please pay the full amount at the time of registration. If you cancel your booking within 14 days prior to the tour departure date, please pay the full amount at the time of booking. If you cancel your booking due to unavailability of the tour, no change of itinerary, dates, or hotel category will be allowed and all tour fees are non-refundable.
Tour with Discount:
Full payment is required when registering. After registration, no refund will be made when there is cancellation of trips due to unforeseen circumstances.